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About Creating an Business relationship & Logging In

Before y'all tin can beginning using Qualtrics, y'all need to create an business relationship and log into it. This page details how to create your business relationship, how to login, and how to solve common issues related to creating and logging into accounts.

Creating an Account

The first most important pace in creating your Qualtrics account is to make certain yous're on the correct URL.

Qtip: If your organization wants you to sign up with a custom Qualtrics URL, we recommend bookmarking information technology. This is the same URL you lot should use to log in afterward!

Sign upwardly with an arrangement y'all vest to – Standard

If your employer, school, or another organization you belong to has a license with Qualtrics, you can often get an account with lots of premium features, at no expense to y'all!

However, you offset accept to be sure to sign up at the correct URL, or else Qualtrics won't know what organization you're part of.

1. In this example, I am trying to sign upwards with a Land University Qualtrics business relationship. Normally coworkers, professors, your Information technology team, and other members of your system are responsible for giving you lot this link. Otherwise, it may listed on your visitor'southward employee portal or your school's home page.
   

   Qtip: Y'all can also reach out to Qualtrics Support if you're not sure what your organization's special URL would be.

2. To sign up for an account, click theDon't Accept an Account? link at the lesser of the folio.
   
3. Fill out the form. Unremarkably, y'all have to utilize your schoolhouse or company email address to sign up.
   

   Attention: Sometimes, you will not encounter an choice to sign upward. In that instance, you should contact Qualtrics support who volition attain out to your Brand Administrator on your behalf. This ambassador can and then create an account for you, if they have space on the license.

Does your sign-up folio not look similar this? So read the next department beneath!

Sign up with an organization you belong to – SSO

1. If you're signing up under a company, university, or other arrangement, you'll demand to go that system's branded Qualtrics URL. You can get this from a colleague, a professor, your organization's website, or by asking Qualtrics Support.
2. Sometimes when you visit the branded Qualtrics URL, yous'll end up at your organisation's special login folio. That ways your organization uses Unmarried Sign-On, a special system that allows you lot to use one username and password to log into many unlike websites. Organizations with SSO crave you always use the custom URL to access your Qualtrics account.
3. If you've never used Qualtrics with this arrangement earlier, only log in as normal with your organization credentials.
4. On the adjacent page, you volition exist asked if you've ever used Qualtrics before.Fifty-fifty if you have a preexisting account with another organization, say this is yourfirst fourth dimension using Qualtrics. A new account will exist automatically generated for you lot.

Qtip: If you need to combine content from multiple Qualtrics accounts, cheque out our User Moves back up folio.

Sign up with Qualtrics for costless

If your organization doesn't take a license, and then you can sign up for a free business relationship to test out Qualtrics. You tin always upgrade this account if you would like to add more features to it.

Qtip: For questions about what you get access to with a free account, see Free Accounts.

1. Become to the Gratuitous Accounts page on the Qualtrics site and enter your electronic mail accost.
   

   Qtip: If your electronic mail address has been used to create some other Qualtrics account, you will be prevented from using it to create a new business relationship. For more details, encounter Account Creation Issues.

2. Tell us how you'll be using Qualtrics. This will non bear on your admission to any features – we're merely curious.
3. ClickCreate Account.
4. You will be emailed a verification electronic mail. Yous tin clickResend email, if you cannot find this in your inbox.
   

   Qtip: If you did not receive the confirmation email, remember to check the Spam or Junk binder before reaching out to support.

5. In the email, clickVerify Email.
   
6. Enter your commencement name and last name.
   
7. Create a password.
8. Select your role or task function from the list.

   Attending: If your organization has a preexisting license, completing this field willNOT sign y'all up for that license! You must scroll support on this back up page and read the directions for signing up with an organization. If you lot have already signed up incorrectly, check out the Account Creation Problems department below.

9. Select your land of residence.
10. Enter your phone number.
11. Click Continue.
12. Now you tin actually get started! Choose a category and make a project from a pre-made template, pick one of our gratuitous COVID-nineteen XM Solutions, or create a survey from scratch.
    

    Qtip: Our templates and XM Solutions are designed by our XM Scientists, and reflect industry best standards!

Account Creation Issues

Multiple accounts / Accidentally signed up for a free account / "This email is already in use"

A common issue users have is owning multiple accounts. Maybe you lot've switched schools or jobs and gotten a Qualtrics business relationship at each organization. Perchance you accidentally signed up for Qualtrics nether a gratuitous account instead of your arrangement.

Hither are some common scenarios and their solutions:

• If you know you have some other account and want it moved to your new system, see our folio on User Moves.
• If you lot have a complimentary account you lot don't want to use anymore, contact Qualtrics Support to accept it deleted. Note that if the account yous desire deleted is not a free 1, the request volition take to become through your Brand Ambassador instead.
• If yous are unsure if someone at your arrangement has made an account for you, contact Qualtrics Back up for help.
• If y'all are adequately certain an business relationship has never been fabricated for you, contact Qualtrics Support for assist.

  Qtip: This is rarely a sign that someone else used your e-mail address. If you've ever been sent a 360 survey, or an EX survey distributed by your Hr department, this might be why your email is already registered. If this is the case, you lot can ask your Make Administrator to link your EX participant account to a standard Qualtrics account.

"Account not verified"

When you showtime admission your account, you lot might encounter a yellow alarm that saysBusiness relationship not verified. This means you lot need to log into the email address you used to sign up for Qualtrics and find the verification email nosotros sent you.

If you don't see this email, clickResend verification email. If these emails never arrive, ask your Brand Administrator to manually verify your account.

Logging into Your Account

How y'all signed up for your account determines how you're going to log into Qualtrics. The rule is if you signed up with a branded URL, y'all should e'er log in with this URL. If you signed up on the main Qualtrics site, yous should use the regular Qualtrics login page.

Single Sign-On

The URL you use to sign into Qualtrics can exist incredibly important. This is especially true if you vest to a item organization.

There are several ways to get this URL if you don't have it.

1. Did your professor or colleague send a link to you lot to sign up? Check the URL and see if information technology contains your organization's proper name or a shortened version of information technology.

   Case: The URL volition be in the full general format of myorganization.qualtrics.com.

2. On your organization's domicile page, is there a link to resources? Is Qualtrics listed at that place? Or when you search the dwelling house page, does a special link to Qualtrics come up up?
3. Did your Account Executive or Customer Success Representative send y'all a special link?

   Qtip: If you are in accuse of setting upwards the license and don't remember purchasing SSO, y'all probably do non accept access to SSO. Talk to your Business relationship Executive or Client Success Representative for more detail.

4. When all else fails, contact Qualtrics Support. Brand sure you lot know your organization's name, your email address, and possibly the department or specific school you work under. You lot may be asked to give your starting time and concluding name, simply no support representative will e'er ask for your countersign.

Standard Login

If your company doesn't take a special login method, or if you lot signed upwardly through the basic Qualtrics.com site, then yous can use the URL https://www.qualtrics.com/login to log into your account.

Qtip: Do y'all have a free account and an account through your organization? Don't effort to log into the free account with your company's special Qualtrics URL. Branded URLs are only for members of those brands!

Two-Stride Verification

Sometimes your organization may add together an extra security measure earlier yous log in. The get-go time yous log in later on this is instituted, y'all will be asked to choose how you want to verify your account. Yous tin choose either having a code emailed to your business relationship, or using an authentication app to remember a lawmaking.

ClickGo along when y'all're set up. You tin can e'er go back and choose another verification option if you don't like the one yous chose. Just clickMore than verification options on the bottom of almost any of the login screens.

Once you're washed setting up your method, you volition be givenOffline Backup Codes. If for some reason you always lose admission to your verification method, these will get you back into your Qualtrics account. Print the codes, or click Copy to clipboard to copy them all and so they can exist pasted into a dr.. Y'all must exercise ane or the other before clicking go on.

Password Reset Prompt Upon Login

The very first time yous log in, you may be asked to reset your countersign. You will see this if your business relationship was created for you past an admin who gave you lot a temporary password. Qualtrics is asking you lot to reset your password as a standard security measure, then you can make it something only you know.

Complete the form to log into your Qualtrics account.

Login Issues

Oops! An unexpected error has occurred

If you try to log in and get this message, your account has expired. Don't worry – the information on an expired business relationship is safe. It'due south just temporarily unavailable to you. If you want access back or feel a mistake has been made, contact your Brand Administrator. Annotation that Qualtrics Support cannot verify your business relationship for you if it belongs to a private organization.

If you practice not accept access to your Brand Ambassador's contact info, contact Qualtrics Support, and they can reach out to your Make Admin on your behalf. Notation that Qualtrics Support cannot provide Make Admin contact information to y'all directly.

User Business relationship is Disabled

If you try to log in and become this message, your organization has disabled your account. Don't worry – the data on a disabled account is prophylactic. It's merely temporarily unavailable to you. If y'all want admission dorsum or feel a mistake has been fabricated, you will need to contact your Make Administrator.

Qtip: If you are a Brand Ambassador, see this support page to learn more about account statuses.

Branded URLs

If your organization has a license with Qualtrics, it tin be incredibly important for y'all to login using your company's custom Qualtrics URL, or branded URL.

It is especially important for users whose organizations use SSO to use the correct login. SSO is a special system that allows you to utilise one username and password to log into many different websites, including employee portals, email accounts, and Qualtrics.

Sometimes when yous visit a branded URL, you will be redirected to your system'southward portal, in which instance you will log in the same fashion you're used to.

All the same, sometimes y'all'll see a regular Qualtrics login with your organization's logo, as seen in the above screenshot. In this example, what information do yous employ to log in?

1. Showtime, try using the same username and password you use for your main company/school portal. If this works, your license probably uses SSO. This means it is important for you to use the branded URL every fourth dimension you log in!
2. If this doesn't piece of work – especially if the username you tried to log in with isn't an email address – your organization might not use SSO. Try using your whole email address to log in.
3. If you lot still can't log in, try resetting your password by clickingForgot your password?

Qtip: Able to log in, merely notwithstanding non sure if your organization has SSO or not? It's ever safer to use the branded URL. However, if yous go toAccount Settings and scroll down to theRecent Logins section, you will see your username. If there is a hashtag (#) in it, your organization uses SSO, and you have to use the branded login. The value later on the hashtag is your Organization ID for logging in via SSO.

Other URL Issues

Qualtrics does non support www in branded URLs.

For case, www.stateu.qualtrics.com will not load correctly. Yet, stateu.qualtrics.com will.

Offline App Login Problems

If you lot are having trouble getting into the Qualtrics Offline App, make sure you have followed the instructions on the Setting Up the Offline App support page. Notation that login is different if your organization has SSO, and is also covered on this linked support page.

Logging in with Organization ID

Some features, similar the Qualtrics Community, XM App, and Mobile Ticketing App, have an option for SSO users that requires you login with an arrangement ID. See Logging in with Your System ID for more details.

Back up Portal

If you lot are having problem logging into your Qualtrics business relationship, that means you cannot log into the Support Portal. When you lot log into the Support Portal, select Can't login or don't take an account?

Attention: If you practise non log into your Back up Portal, Qualtrics Support volition only exist able to help you with login bug or account creation bug. This is considering logging into your Back up Portal is important to confirming your identity and your correct to work with a support representative on your account. You lot must login to the Support Portal to submit support tickets about topics other than login or account creation bug because this is in the best interest of your account security and privacy.

If you are able to log into your account but are having problem with the Support Portal, it may be due to your organization'southward SSO configuration. Come across Logging into Your Support Portal with SSO.

Password Resets

Sometimes you lot will forget your password. But depending on whether your company uses SSO or not, how you lot reset your countersign differs.

Qtip: Practice you know your password, only still want to modify information technology? You can change your password while logged into your account.

Standard Password Resets

On just about whatever Qualtrics login, you lot tin can clickForgot Your Password?

Qtip: If you lot do not receive a password reset email, cheque the junk or spam folder of your email.

Qtip: If you are a Brand Ambassador helping a user with their countersign reset, see the Password Reset section of our Admin support pages for instructions and troubleshooting tips. Brand certain to double-check that the email address on the user's business relationship is correct!

SSO Password Resets

SSO users should always reset their passwords at their organization'due south portal,non in Qualtrics.

Qtip: Often, if your company has SSO, but the login folio looks like a standard Qualtrics login page, theForgot Your Password? link volition be missing. This means you demand to get dorsum to your arrangement's login portal.

On occasion, an SSO make might accept aForgot Your Password? link on a Qualtrics-fashion login page. If you utilise this link, yous'll find that even if you lot're able to alter your password through the link you've been emailed, you won't be able to log in with this password once again. That ways you must access your organization's main login portal (e.g., www.stateu.edu/login) to officially change your countersign.

Deleting Your Account

If y'all have a free account, contact Qualtrics Support to have your account deleted.

If you vest to a licensed business relationship (such equally through a school, your workplace, or another organization), you will need to contact your Brand Administrator to have the account deleted.

Qtip: If y'all are a Brand Administrator, run into the Deleting Users support page for more instructions.

Multiple Accounts with the Same Username

If you have multiple accounts on different brands with the same username (otherwise known as linked accounts), you will run across a screen request you to choose an account upon logging in. Choose an account from the list to log in to the account.

Linked accounts occur when a Brand Ambassador creates a standard Qualtrics account for someone who was entered every bit a participant in a 360 or Engagement survey in the past. Accounts become linked when the participant account and the standard account have the same username.

Y'all can un-link accounts by irresolute the username of at least i of them. Attain out to your Brand Administrator to get the username of your standard Qualtrics account changed, or reach out to Qualtrics Support to get the username of the 360 / Engagement participant changed.

Qtip: If you have an account in the FedRAMP environment, you can only link your business relationship to other accounts in the FedRAMP environment and vice versa. For example, the username me@q.com can be used for accounts beyond multiple brands in the FedRAMP surround, besides equally in our non-FedRAMP environments. However, the login screen the FedRAMP instance will simply let you to cull from other FedRAMP organizations, and the non-FedRAMP login screen will only allow you to login to your non-FedRAMP linked accounts.

Special Instructions for FedRAMP Users

If you are a user in our FedRAMP instance and your make uses SSO, in that location are specific considerations when logging in and requesting password resets.

Logging in for FedRAMP users

If your organization has a license with Qualtrics, your visitor may have a unique Qualtrics URL, otherwise known as a branded URL.

It is especially of import for users whose organizations use SSO to employ their unique branded URL to log in. SSO is a special organisation that allows you lot to utilize i username and password to log into many unlike websites, including employee portals, email accounts, and Qualtrics.

If your visitor doesn't have a special login method and so yous can use https://www.gov1.qualtrics.com/login to log into your account. You lot may besides use this login URL if y'all are a not-SSO user on an SSO brand.

Countersign Resets for FedRAMP Users

If y'all take a login that doesn't employ Unmarried Sign On, you tin can utilize https://www.gov1.qualtrics.com/login to request a password reset email. This includes both users on brands without SSO, too every bit non-SSO users on SSO brands.

SSO users should always reset their passwords at their organization's portal, not in Qualtrics.

On occasion, an SSO make might have a "Forgot Your Password?" link on a Qualtrics-style login page. If y'all use this link, you'll detect that even if yous're able to change your countersign through the link you lot've been emailed, you won't be able to log in with this password again. That means yous must access your organization's main login portal (e.1000., www.section.gov/login) to officially change your password.

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Source: https://www.qualtrics.com/support/survey-platform/managing-your-account/creating-account-logging/

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